ADSL Line down for 18 days

My ADSL line was reported as down on 9 March - 410CRK090316. Despite two calls promising escalation, and a report on HP on 21 March, which prompted a response (no fixes - just apologies and more \escalations\") with another reference - SM215339.<br> <br> I called the call center again on Thursday 24 March, and insisted on the regional director's contact details, which were not provided. Just another \"promise\" that the incident would be escalated. I asked the consultant to make a note on the call to state that if the issue is not resolved by COB on Friday 25 March, I will cancel this contract and find an alternative solution.<br> <br> Needless to say, the line is still down! Dear Telkom, can you please request your regional director to call me and confirm that this contract is now cancelled, and that I will be credited for the last month."