ADSL line down for 16 days now and no response from Telkom
<p>I have reported a fault with Telkom on 1st September 2016 that my ADSL line was down meaning I do not have WiFi access. Since reporting the fault Telkom keeps telling me that underground cables have been ****** and that Technicians are working on restoring the cables however they won't tell me exactly when will the matter be resolved. My business and those of others in the areas are suffering as a result. If they can't solve the issue they must come and get their line.</p>
I have sent an e-mail to the address provided but I doubt it will make any difference as I have been calling your customer care for the past 18 days and I'm told how the matter will be pushed to very urgent and that a Technician working on the fault will contact me to keep me on the loop but that never comes to pass. It's frustrating really. Given that I use my airtime to call your customer care.
I have sent an e-mail to the address provided but I doubt it will make any difference as I have been calling your customer care for the past 18 days and I'm told how the matter will be pushed to very urgent and that a Technician working on the fault will contact me to keep me on the loop but that never comes to pass. It's frustrating really. Given that I use my airtime to call your customer care.