JL
Jeroen L

1 reviews | Active since Nov 2013

30 May 2016, 11:08

ADSL line down for 11 days plus counting

<p>My home office ADSL line has now been down for 11 days plus counting!! Telkom says it takes than 72 hours to fix a line, it has now been more than 265 hours!!</p> <p>I have had to use the expensive Cellular data to keep my business running and will be claiming this back from Telkom. Plus I will claim back the lack of service from my monthly line rental plus the lack of service from my monthly ADSL line cost.</p> <p>What I do need is the service to be restored and so do you. Every day this gest delayed is costing me money and so it will now be costing you money.</p> <p>I will invoice you for the extra cost of being able to run my office.</p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply30 May 2016, 12:12
Official

Hi JeroenL

Thank you for making contact with us and bringing this to our attention.


This response serves as confirmation that your query has been received and attended. The pending fault reference has been escalated by your ISP with request for urgent tech support. We will provide further available updates as soon as possible.


Interaction ***


Regards
Keagan
Telkom Social Media Team