AV
Andre V

1 reviews | Active since Nov 2012

30 Mar 2016, 12:48

ADSL Line Down and Very Slow Speed

Good day to you,<br> I have a 4Mbps ADSL line at home.<br> The line/service was cut around middle of February 2016.<br> The service was restored around 1 March 2016.<br> However, since then, the speed on the line has been severely hampered - when I do a speed test on the line [URL Removed] I get a download speed of lower than 1Mbps.<br> I have logged numerous calls with Telkom (and even here on HelloPeter) regarding this matter and still the line speed has not been addressed and corrected. <br> Now my data bundles which I paid for are also expiring without me being able to make use of it at all.<br> Technicians are also sent to my home, but the wrong people are sent and they cannot address the problem with the ADSL line. SERIOUSLY PATHETIC

0
Replies (1)
Telkom
Telkom's reply30 Mar 2016, 16:25
Official
Hello AViljoen_ZA,

Sorry for the delay. This matter will be escalated for urgency and our consultants will be in touch.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.