ADSL Line Down and Speed

Good day to you,<br> My ADSL line was down since 13 Feb 2016. I could not log a call on this date as the Telkom site did not want to accept my logging of a call. I logged the call on 15 Feb 2016 (***). My line was restored on 1 March 2016, however, the speed of the line that was restored is worse than a 1Mbps line (based on the results of [URL Removed]<br> I expect this matter to be resolved and my account being corrected with a credit for the period of the outage.<br> <br> In addition, I am being charged for a 10Mbps line and Telkom can only supply a 4Mbps line to my premises (due to the distance from the exchange) - this is not the first time that I log this matter and still it is not resolved - but Telkom keeps on billing for a service that they cannot deliver (10Mbps line).<br> I expect this matter to be resolved and my account being corrected from the period of the start of the contract and to receive a correction on my account.