ADSL Line down again

I logged a fault earlier in the month regarding my ADSL line being down, after 2 weeks and a couple of tries it was back up. A week and a half later the line is down again. I phone last week to report the fault and nothing happened, when I followed up I was told that the fault wasn't logged. I logged on this week and had an appointment for this to be fixed this morning BEFORE 11 as I have to get to work and AGAIN the technicians won't be coming at the discussed time. I've had to stay away from the office several times over the last couple of weeks because of Telkom and then they do not show up at the agreed time if at all. I can't keep staying away from the office with the same excuse. This is unacceptable and you are costing me money! I've tried following the correct channels as per Telkom's process and they don't work. The line is STILL down and I am leaving for work now