ADSL Line Down Again

Hi, my telkom ADSL line was down for 2 months and was fixed. It was stable for 2 weeks and now it is down again. It has been down now for 3 week already. This is a joke as nobody seems to know what is going on and can commit to a timeline to get the issue resolved. I get the same copy and paste answer that they are aware of a fault and that I need to be patient. Nobody has even phoned me to explain what is going on. This is really a joke and I do't see the point in having a contract with Telkom if the service is offline half of the time.