ER
Evan R

1 reviews | Active since Jun 2010

08 Oct 2015, 09:23

ADSL line down, after ADSL Telkom technician fixed

I have never had any ADSL line problems. I had the most stable and concurrent ADSL line in Pretoria.<br> <br> When I tried to move my ADSL line to the wholesale staging pool for Axxess to take over my line (after spending 3 hours at the Menlyn telkom store) telkom sent a technician out to fix my line that was not broken? Why did Telkom send out a technician??<br> <br> On Saturday 3 October my ADSL suddenly did not work anymore. After a few minutes the ADSL tuned on again and my ADSL worked. I immediately got a call from an Telkom ADSL technician that said my line is now fixed (a line that was never defective)! And i tried to explain that there was never any problem with my line.<br> <br> On Sunday 4 Oct 2015 I noticed that Telkom technicians were at my neighbors, and after Telkom left, guess what my ADSL line was off.<br> <br> The problem has been reported to Telkom to several times. Reference number 32BTK061015,<br> <br> Telkom has still not restored my ADSL line that never needed any repair.<br> <br> Can someone please fix the line that never needed fixing and without breaking other lines of my neighbors's<br> lines.

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Replies (1)
Telkom
Telkom's reply08 Oct 2015, 10:07
Official
Hello evandtroux,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM154098

Regards
Luleka
Telkom Social Media Team