ADSL line down

Saturday 14 Nov 2015 at 16:27 my ADSL line went down. We reported it and have been told they are looking into it, they are busy working on it, they are transitioning something, they are upgrading something, etc. Those being the times they actually picked up. not including the times they hung up on us. Will Telkom be paying our cell phone bill this month that will be sky high because of all the holding on for a operator to respond? It's been 12 days, numerous reference numbers later and my ADSL line is still down. I use the internet for my work. I get paid per hour. I've now missed 73 hours of work and therefor pay because of this. Yesterday, I get told if they have to come out to look for a problem on my side, it will cost me almost R300! There's NO WAY I'm paying this as the problem wasn't cause by us or neglect on our side. In a few days I will be getting the newest Telkom bill but I haven't been able to use even half of my data for this month! This is outrageous and I'm close to escalating this matter. I have loads of friends using Telkom on my recommendation, they will gladly switch service providers on my recommendation...