ADSL line down. 3 days and still nothing

On the 1ts November at 9am my adsl line went down. I reported the matter immediately and recieved refer no 109CRK011117. I have contacted Telkom twice a day since then, on the 2nd November during my second follow up foe that day, I was told that thwy have testes thw line remotely and can see that the line is not working and that they are waiting for a technician to become available. When i contact atelkom again on the 3rd November, i was now told they are still buay testing remotely and no technician have been dispatched, also there is a 72 hour turnaround time before you can escalate the matter and here at 3pm on the 3rd, still nothing has happened. I find this absolutely appalling. Not only is the ADSL line down it ia completely dead. I have now used over R600 for airtime and data because Telkom can not sort out their problems, but come the end of the month they will demand their full payment. This is completely ****ing madness