ADSL Line Down

I have three complaints to log:<br> 1) On 31 December 2014, I app**** for a 10Mbps line at the Telkom Store in Menlyn Shopping Centre. My line was only installed and operational some 2 months later. Part of the Ts and Cs was that if the line was not installed within 7 days, I would be given 1 month for free. To date, this has still not been given.<br> 2) Even though I app**** for and am paying for a 10Mbps line, due to my property's distance from the exchange, Telkom cannot provide a 10Mbps line speed - the maximum speed that can be supp**** is a 4Mbps line speed. I have raised this more than once with Telkom and the Telkom store in Menlyn Shopping Centre. Although I was promised that my line will be downgraded and my monthly bill adjusted, I am still being billed for a 10Mbps line.<br> 3) On 12 April 2015 a fault was logged for my ADSL line being down (8CTK120415). It is now more than 6 weeks later and still the problem with my ADSL line has not been restored. I have escalated this matter twice already and still nothing has been done. Even though Telkom is not providing a service, they are still billing me and taking money from my bank account. This is completely unacceptable