ADSL line down

I have an unlimitedhome 4 mbps Adsl line and is down since 29/6/2018. I log a Fault at Telkom (ref# ********** 5 which Telkom closed and open a new one ********** 6). Trying to get progress on the problem is useless only empty promises. It seems to me that this disconnection was on purpose as I went to town the morning of the 29/6/2018 and when I came back I saw a Telkom technician busy at the box in the street near my home. On arrival at home my internet was dead and it is ever since. I get the impression Telkom refuses to correct the problem (different answers from 10210) but expect me to pay for a non service. Telkom has the cheek to ask his customers to his service and ask how likely will you recommend him as an ISP. WHAT A JOKE!!!!!!!!!!!!!!