ADSL line down

My ADSL line stopped working on friday 16/03/2018. After reporting the problem there was a technician that came out the very next day, witch made me optimistic about telkom's service. He checked and said that there was a cable problem and the cable department would have to come out to fix it. We reported again on a social medea page and a Frank rep**** saying that they are still attending to the problem. Alas, my optimism was short lived, as the line is still down.