ADSL line down
My ADSL line is down.
The whole process of getting it ficed is ridiculous. Call centre is unable to give me any indication of when this will be resolved or when a technician will even be able to look at the query.
This is ridiculous. Am I supposed to just sit and wait for an indefinite amount of time until someone decides they would like to assist?
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
25 Dec 2017, 12:40Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply25 Dec 2017, 12:40
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
's updateReviewer Update
25 Dec 2017, 12:52This issue has been resolved already. I can't believe Telkom is only responding to this now.
's update25 Dec 2017, 12:52
Reviewer Update
This issue has been resolved already. I can't believe Telkom is only responding to this now.
's updateReviewer Update
29 Dec 2017, 17:25And there the same issue arises again. The line has not even been fixed for a month. This is ridiculous!!!!!!!!
And now another ticket has been logged.
100AWK291217
's update29 Dec 2017, 17:25
Reviewer Update
And there the same issue arises again. The line has not even been fixed for a month. This is ridiculous!!!!!!!!
And now another ticket has been logged.
100AWK291217