ADSL line down 2 weeks now

I have contacted Telkom on 10/03/2016 regarding a landline fault at my home, after calling about 4 times I eventually got through to a call cente agent who was friendly. The gentleman testing the communication from his side & confirm there was a line fault & a fault report have been opened. Up to now, no field tech has come to resolve the issue, every time I called to confirm progress I get pushed back. I spoke to a lady on Saturday afternoon after about the 3rd call of the day, stating if it was not fixed today I will cancel the contract, she just responds, no problem we will come remove the line. What type of service do you give your customers if your call centre agents just responds with a no care attitude. I called on Monday again to follow up, the lady told me issue will be fix on 28/03/2016 but since i called in again on progress, the date will change & pushed back further. So it seems that the more you contact the call cente to follow up on a fault, Telkom just moves the repair date on 7 you as the paying customer can go get stuffed. Well guess what Telkom, take your line & stuff it, i will move my business to a supplier who cares & that is cheaper on fibre network.