ADSL line down 2 weeks and 2 weeks still to fix

Item: Telkom
Rating: 2
Author: Colin K

My ADSL line has been out of order for 2 weeks now. Telkom call centre states that it will be fixed by the 11th January 2016. So in total 4 weeks down time. This is totally unacceptable. The biggest concern is the call centre's refusal to escalate the call to a supervisor or manager.<br> <br> I am going to publish this on every possible social media platform

Helpful (0)

Replies (1)

Telkom's replyOfficial

31 Dec 2015, 10:41

Hello colin kelvin,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM182631

Regards
Narriman
Telkom Social Media Team

Telkom's reply31 Dec 2015, 10:41

Official