ADSL line down

I will start of with a quick introduction to my setup:<br> - I have an ADSL line with Telkom<br> - My ISP is MWEB<br> Since 2014 I have been experiencing intermitted connectivity from my adsl line.<br> During last year (2014) I have been down for long periods of time. If memory serves, my roommate kept track of the days I were off and it added up to around 60 days.<br> From January 2015, I have been down quite a few times again. It would be up for a couple of days and then down for 5-7 days.<br> The thing is that MWEB will keep deducting their fee even though I do not have any ADSL service, so I am basically paying for something I do not have.<br> I rarely get any Ref nr when I use the 10210 automated fault logging or even the SMS to 30591. When I phone the call centre I will be holding for close to an hour with no luck. I do not understand what the problem is as the call centre agents can't give me any information with regards to the fault when I get through. This is unacceptable by any standard as Telkom should be able to give information with regards to their faults.<br> I would appreciate any assistance in resolving this matter because I can't go on like this.