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Chrystal C
1 reviews | Active since Jan 2012
09 Dec 2015, 09:55
ADSL LINE DOES NOT WORK PROPERLY DESPITE LOG CALL
I ordered an ADSL line in January & was advised it will be installed by 1 March 2015. Installation only took place 31 March 2015. The line requested was a 4mb line uncapped, we received a 2mb line. Once i queried, it took forever for this to be rectified. Then the billing was done incorrectly & 5months later had to fight for this to be done properly. I have logged so many calls with the same problem, requested a NEW LINE BE installed since the existing line is intermittent & drops constantly. 247BWK140415
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Telkom's replyOfficial
09 Dec 2015, 10:24Hello ChrystalHP,
We sincere apologize for the level of service you have received.
Your query has been sent to our ADSL team for further assistance. You will be contacted with an update.
Your reference number is SM176405.
Regards,
Busi
Telkom Social Media Team
***
We sincere apologize for the level of service you have received.
Your query has been sent to our ADSL team for further assistance. You will be contacted with an update.
Your reference number is SM176405.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply09 Dec 2015, 10:24
Official
Hello ChrystalHP,
We sincere apologize for the level of service you have received.
Your query has been sent to our ADSL team for further assistance. You will be contacted with an update.
Your reference number is SM176405.
Regards,
Busi
Telkom Social Media Team
***
We sincere apologize for the level of service you have received.
Your query has been sent to our ADSL team for further assistance. You will be contacted with an update.
Your reference number is SM176405.
Regards,
Busi
Telkom Social Media Team
***