ADSL line disconnected by accident

On Saturday afternoon my ADSL line was disconnected (I don't even have a dial tone). Cybersmart logged a call on my behalf. I also logged a call online and surprisingly the Telkom system did not detect the Cybersmart call.<br> It turns out that somehow my line is crossed with somebody else's line. In repairing his line they killed mine. This happens about three times a year and is becoming quite a headache.<br> The Telkom agent phoned me yesterday and confirmed that they see some mweb client connected on my line.<br> <br> Right now I am still without connectivity and I have no assurance that once they reconnect me that the problem will not reoccur in a few months. This has also forced me to drive in to work on Saturday as we were busy with DR tests. Without my ADSL line I was unable to do my work remotely.<br> <br> I want two things from Telkom:<br> 1. Reconnect my line post haste<br> 2. Ensure that my line will not be disconnected again when the techs work at the exchange<br> I would suggest adding more checks and balances to ensure that techs do not disconnect customers by accident.