Adsl line disconnected

On 11 October 2017 we went to a Telkom store to take out a 24month contract for the 4mbs line + line rental @R599pm, we signed the contract and paid a R700 cash upfront deposit in store. On the 17th October 2017 a technician came out to our house to install the line and everything and we were very happily up and running until this morning 15 November 2017. We woke up to find our wifi is not working, I went through the setup wizard to reset the router but no luck so I called in to Telkom for some assistant, only to be told we had requested for the line to be cancelled in June 2017!!! Firstly we did not have a line in June 2017. The sales lady looked in on the matter and noticed that the land line number that was given to us is on someone else name!! she then informed me that a line was never installed for my house (even though a technician came out and installed the line). Then I was informed that she will request for an installation which will take between 7 and 21 working days!!!!!!!!!!! This is totally unacceptable, we have been using this wifi since the 17th October 2017 with no problem and now all of a sudden we do not have a contract or line at all, how is this even possible? Now we have to wait another period for someone to come and install the line which has already been done once but apparently according to Telkom system the tech never did it he left the premises and cancelled the order because the line was faulty. This is absolutely the worst customer service I have ever experienced in my life. The fault here is not on my side it’s on Telkom’s side and Telkom seems to have no explanation as to how this happened, all they can say is a request was put through for the order again and I must wait. I do not see how I should be the one suffering for a fault on Telkom’s side, I now have to go and buy extra data to use as my Telkom wifi does not work. I would like to know how were we able to use the wifi from 17 October till 14 November if we apparently never had a line installed? I received a statement for our account from Telkom but according to Telkom today we do not have an active account? I will not accept the waiting period of 7 to 21 workings days, I would like someone to come out to my house today and fix this.

Reference number for my call is as follow: ********** 48A