ADSL line disappeared

I asked telkom to install a line at my home and they did so and was so efficient probably because they contract out the installation work. Once the line was installed I called mweb took an uncapped package from them, like magic I was up and running. 2 days ago my internet stopped working out of the blue. I called mweb and everything is fine other their side they directed me to telkom to recreate some port. I called telkom and according to them I only have a landline and no adsl line. It vanished into thin air. According to telkom I have never had an adsl line. They told me they cannot help me and there is nothing they can do. I currently have a service provider that I am paying and Telkom cannot sort out the issue of the line. The callcenter staff in *********** I must have spend 2 hours on the phone being transferred from one person to another, calling from my cellphone can only imagine what that bill is. Telkom, eskom cut from the same cloth.