ADSL line defective for more than 4 months

I reported a defective line on 20 Nov 2014 (363CTK201114). I followed up In Jan 2015 and was told it may take up to 2 months because the problem is related to a line fault. In Feb 2015 I phoned again and was told that the fault was closed even though the line was not repaired. I had to open a new fault (88CTK120215) and was promised a speedy resolution.<br> <br> Two weeks later the fault was closed again and I escalated the problem to the Telkom rep on myBroadband - TelkomZA. Initially he was very helpful, but when Telkom kept closing the fault even after he escalated the issue (***), he has fallen silent .<br> <br> I am paying R1000 a month in total for ADSL internet access, and the line is so bad I have to use my 3G connection if I even want to browse. This has been going on for 4 months now. In the last week approximately 5 different people have phoned me to enquire if the line is working bit no-on has done anything about it.<br>