Adsl line dead from 5th October

My telkom adsl line is not working from 5th October . Logged a fault on the same day. Did follow up calls. Escalated the issue twice. Talked to support supervisor. Still I didn't get any response from telkom. All they know is some technician is supposed to fix it long back and no one can tell me any expected resolution time. I don't have any clue how to get this fixed. Doubt if telkom really care about their customer. Customer service cannot be worse than this. (Ref : Fault number 1340CRK051015 ).