ADSL line dead for 5 days with NO feedback

I reported a dead ADSL line on the 4th of December. I was strung along by the Telkom twitter team for the whole weekend with \we will investigate and report back". Since Monday I have repeatedly contacted Telkom to get an update on the progress of the repair to no avail. Finally on the 8th they informed me that the technician could not get into the yard where the DP is. We investigated if the neighbour is away but there are people there. I informed Telkom again this morning that we arranged for them with the neighbour to gain access to the DP. I still have not received any feedback or communication from them!"""