ADSL Line Dead

<p>Our ADSL line went down on Tuesday 20th at roughtly 22:00.</p> <p>I have logged a Fault through the Telkom Mobile App, got the Email and later on the SMS</p> <p>Email:<br />***********************************************************************************************<br />Dear customer</p> <p>Thank you for using our online fault reporting solution.</p> <p>Your fault has been logged on the following telephone number 021883**** and <br />the Reference number is: 703CWK200916</p> <p>Please refer to your Fault Reference number in all correspondence with Telkom in this regard.<br />Alternatively you can track your fault progress online.<br />This is an automated email, please do not reply to this email.</p> <p>Kind regards <br />***********************************************************************************************</p> <p>I have event checked on all of the major ISP's Network statuses and found NO issues logged for my area,<br />I checked on the Telkom site (find a fault), it reported no faults.</p> <p>I have contacted Telkom, through the call center as well as with the online chat. The Information that I have received is that "its an area fault, they are currently dealing with the fault and you will be contacted once restored"</p> <p>We are renting out studio's to International Students that are doing there Masters and PhD's at Stellenbosch University and therefore requires Internet access to do papers and projects.</p> <p>Could the ADSL service be restored ASAP!</p> <p>Its already 36 Hours after reporting the Fault!</p> <p>Kind Regard</p>