ADSL line dead

I've been battling for ages with my ADSL line where I stop having connectivity (confirmed by Joyce on 2015/01/29 10:03am). Joyce escalated my problem as my line was synced but I had no internet connectivity. <br> I was put through to Allan Tyger in bloemfontein who said he would get back to me.<br> <br> At 10:08 PM Ashley from cape town called me. Right at the beginning of the coversation the call dropped. He never bothered to call back.<br> <br> On 2015/01/30 1:45pm I called Allan Tyger back. He said he would call back.<br> <br> He called on 2015/01/31 and confirmed that there was a problem with the exchange and with my line. He said he would get hold of me on Monday (02/02/2015) with feedback.<br> <br> By 1pm on 02/02/2015 I hadn't heard anything from anyone at telkom. I called him again to be told by his secretary that he is not in today. She is going to find out if someone is standing in for him.<br> <br> As a result of my internet line being out of service I have had to buy a simcard and data for multiple devices. I would like this refunded by telkom as I need my internet connection to do my job.<br> <br> Please would someone call me ASAP.