ADSL line cut off by Telkom

I have a Telkom line with ADSL,I used a service provider to manage the line for me ,on the 11/06/2018,my line was cut off for no reason. I called the service provider ,they said I must call Telkom and log a fault with them. Telkom phoned on the morning of the 14/06/2018,and told me the line was fixed . Since the morning of 11/06/2018 ,no internet ,the line is still dead. There is no arrears on my account .