ADSL Line constantly faulty, unstable, no response from Telkom to Resolve multiple Problems - Shocking

<p>I posted a concern about Telkom support on your page some time back and somebody did get back to me, but when I tried to follow up no one returned my calls and now the number no longer exists. I have a corporate company with, at one branch of about 30 people, running on a very unstable 2MB ADSL Line and another branch running on a 10MB ADSL just as unstable and giving my an average speed of 3-4MB, with PINGS timing out half the time (50 % package loss) an no one at Telkom is willing to assist us. The area is a highly industrialised area and we are all suffering, taking what should be a 5 minute job on our CRM up to an hour to process, making it impossible to to satisfy the customers and causing great loss in productivity. Firstly, Telkom admits there are faults with the lines, and therefore I wonder if Telkom will give us a refund for paying for a service which is not working, secondly, considering fibre is already at the location of at least one of our branches but Telkom won't connect us, and lastly what is, if anything, is Telkkom going to do to resolve a problem that is affect a large number of corporate companies running entire buildings on a 2MB highly unstable line? This is the second mention on your page and I hope Telkom will step up and do something to address this critical situation. I thank you.</p>