adsl line Connectivity issues

Dear telkom I have called you on the 22 of June notifying you poor connectivity on my Adsl lines This has been ongoing for the past 2 months or more. ***. With the current Covid situation I requested urgent attention to get a technician to come out and have a complete check on my Adsl connection. To date no one has come out. On the 26th June I was sent an sms advising me the call is closed.. Why!? When the problem reported is not action. Is this how telkom robs their customer. What pathetic service. I'm working from home and cannot work with such poor Connectivity. Please can this be attended to urgently. Your service are absolutely poor. I will never refer a family member to telkom for such terrible service. I await your response. Unsatisfied customer..