ADSL line connection out of order

I reported my ADSL line as Faulty on 26/01/2015, fault nr. 791CTK260115. It was not fixed. On 07/02/2015 i received a sms stating that the line is fixed. I immediately tested it just to find it is still not working. I reported it the same day again, 07/02/2015, fault report nr. 366CKT070215. After several attempts holding on for 1 to 2 hours to speak to a consultant , i was assured that i will be contacted within 4 days, i still wait and holding on for a consultant for already 45 minutes. The line is still faulty and it is month end again to make a payment and the service is still out of order. Telkom is advertising on T.V and radio is false, because they cannot provide service.