ADSL line cancelled. Unable to re-activate the line via call centre

<p>As of January 31st my ADSL line has been down. On the same line i am able to use a telephone to make and receive calls - i.e. the data service has been cancelled.</p> <p>According to the twitter user @TelkomZA, a cancellation order was actioned on January 31st from my ISP. Mweb does not manage the line, Telkom does. So mweb do not have any history for this cancellation order.</p> <p> </p> <p>I have been in contact with at least three different agents in the sales department and no-one has been able to advise why or how this cancellation was processed, and no one can re-activate the service?</p> <p> </p> <p>Please assist as soon as possible, because the call centre route has not yielded any positive results thus far.</p> <p> </p> <p>Regards</p> <p>dudonne</p> <p> </p> <p>Cell number: ********** 807</p> <p>Account no: ********** 90001</p> <p>Service ref / ADSL telephone number : ********** 372</p>