ADSL line cancelled instead of transferring to my ISP

I went into a Telkom shop 2 days ago for them to release my line into the holding pool for Afrihost to take over managing my line. Log # ********** 93A. Yesterday my internet showed it was still connected but not working. This morning I called Telkom only to discover the ADSL part of my line was cencelled I was advised to reapply for the ADSL part through the sales department. I was told this could take up to week to get my ADSL part active again. Sales log # ********** 34A Need this resolved today as I'm paying my ISP and I cannot use their service