adsl line been out for over a week

past 2 weeks I've been having problems with the ADSL. now since last week friday the line has been down completely. i have logged a query almost everyday for past week so that someone can come out to fix it. i have like 5 fault queries and each time i call they say no one has been assigned to come to my house to fix it. i find this really pathetic service. now im paying R1400 a month for what?? fault query 24 and 27 December. 25 jan 27 jan and each tme after that i get cut off as soon as i tell my problem.