ADSL line been out for 2 months

Fault 437CRK160215 logged 16 Feb, technician did not fix the fault. <br> Fault 968CRK200215 logged 20 Feb, technician did not fix the fault. <br> Fault 893CRK*** logged 23 Mar, no technician has has even contacted us. We have been without ADSL for 2 months now. In addition to the above I have submitted numerous escalations and numerous phone calls. The problem with the calls is you are put on hold for ages. I have just spent an hour on hold before eventually hanging up. This is such poor customer service. PLEASE TELKOM contact me to resolve this fault!!