ADSL Line and landline still not installed after 8weeks...client support absolute *******

<p>I am sending you this email as you are the only one that responds. We are fed up. We are cancelling Telkom due to the lack of support and blatant ignorance of your client support team. Last week Friday I spent an hour on the phone for the guy to hang up. When I phoned in again the lady said she could not call me back. After a 5 minute discussion I believe she had with the manager she informed me that she will call me back. She did not.<br /> Saturday I called in from a friend's house to have CS tell me that all was good on their side, I have to call sales on Monday. Another weekend and no internet.<br /> Monday I called sales, which took almost an hour and basically the lady told me that another technician had to come out, our order is pending and that our profile is not active.<br /> Yesterday I went to Telkom Express Tygervalley. I used one of the phones there, called into Sales. They checked and had a technical issue but said everything was active and that I need to be transferred to technical. Technical had me switch on the router (which was difficult as I was at the Telkom store!!) and they checked and said everything should be fine.<br /> <br /> From 5pm yesterday I struggled my ass off to get the router to work. Telkom delivered the router and I am having to configure myself. 'Great Service'. Everytime I go through the steps I get the same issue. Status shows 'connecting' the details do not save and when you go out and try to login with the details you selected it does not work and you go admin admin again and do allllll the steps again.<br /> <br /> I called CS at 8pm and I politely asked 'Eric' to phone me back as I have spend hundreds on my cell to get the internet active. Also not my JOB to get it to work!! Anyways he promised he will call back just past 9pm. I asked him to not promise and not deliver and to PLEASE call me and assist. Blatantly ignored as I am still waiting for that call.<br /> <br /> We still do not have internet. We are still waiting for Telkom. This is by far the worst experience I have ever had when it comes to service. I will not use Telkom ever again and I will make sure that friends and family do not use Telkom. This is shameful and reflects bad on people who work for Telkom that are actually good at what they do. Telkom is more than welcome to come and fetch their **** at our home. My honest and sincere apologie to you who reads this as it is not your fault. Telkom's service is utter ****. Never ever have I had someone else, a client in that sense, do my job for me. *********** and pathetic. South Africa's favorite service provider...more lies.<br /> <br /> Very unhappy</p> <p>Pierre Visser</p>