ADSL line activation delays

I requested that my Telkom landline be migrated to an ADSL line on the 30th of May. After being phoned and told my line was being activated, last week, I picked up the router only to find that there was no ADSL available when I connected it. On Sunday I visited a branch and was told to phone 10210. I phoned this number on Monday to find out the status of the ADSL line activation. I was told the line would be ready within 48 hours. Naively, I believed the call centre operator. By Wednesday, still nothing. I phoned Telkom 3 times yesterday and nobody could tell me what was happening with my ADSL line (some told me they didnt know what the error code stood for). The first person promised to email me but didn't. The 3rd operator transferred me to someone else (30min on hold) who then transferred me to someone else (who had left the office by that time). That's over an hour on the phone chasing Telkom yesterday. I submitted online complaints yesterday too. Today I phoned Telkom again and was told that my line was activated today. Once again, not true. I still don't know the status of my order is. I can't believe a business can be this inept. Zero accountability from anyone I encountered