ADSL line

I been calling Telkom since Sunday afternoon due to no internet connection at home and we are during a pandemic and doing business at home,everyday I hear that a technician is assigned but no1 has arrived I have already missed two days of work.my home number is *** and my ticket reference is ***2..Iam really disgusted by this level of ignorance and also being unable to provide the client with the technician detail.I might lose my job because you guys are unable to give proper feedback