ADSL Line
<p>I've had the same issue on and off for over 3 years. ADSL line is unstable, consistently drops and my phone line only works intermitently. </p> <p> </p> <p>The problem lies at a pole on a neighbouring property - 10 Palatine Road, Plumstead. Telkom is telling me, even though he is customer, they do not have his contact details and that I MUST SORT a time for them to come fix the line with the neighbour. </p> <p> </p> <p>I've paid tens of thousands of rands for a consistently broken service and now I'm responsible for organising access to one of your customer's property? I'm dumbfounded.</p> <p> </p> <p>Please sort. Please, please, please, please sort. Get his number. Pitch on a Saturday. Leaving a note and hoping he calls at some point is not going to cut it.<br /><br />The tech that is helping me is GREAT, but he has ZERO support from the rest of Telkom customer care. </p> <p> </p> <p>Reference number: 570CWK010517<br /><br />Regards,</p> <p>Mitch</p>
Thank you for the response, Noleen.
My contact number is ********** . You can reach me during business hours. Apologies if I missed your call.
Another tech was out today. The original message left by the first tech, Deon, had been taken from the box. The customer knows Telkom is trying is gain access to the property but continues to ignore messages and visits.
Another attempt was made today to make contact and another message left. I need to know what Telkom is doing to move the process forward passed leaving notes and hoping he eventually responds. Every day without service is costing me money.
Please advise.
Regards,
Mitch
Thank you for the response, Noleen.
My contact number is ********** . You can reach me during business hours. Apologies if I missed your call.
Another tech was out today. The original message left by the first tech, Deon, had been taken from the box. The customer knows Telkom is trying is gain access to the property but continues to ignore messages and visits.
Another attempt was made today to make contact and another message left. I need to know what Telkom is doing to move the process forward passed leaving notes and hoping he eventually responds. Every day without service is costing me money.
Please advise.
Regards,
Mitch
Marked as fixed. Worked for 2 days. Same issue again. New fault opened: 420CWK120517. Can I please get some urgency?
Marked as fixed. Worked for 2 days. Same issue again. New fault opened: 420CWK120517. Can I please get some urgency?