ADSL line
<p>We requested new line installed in Aug 2016, the line only got installed in Feb 2017. We immediately requested it be activated for ADSL. To date we have still had no success in getting internet access as the ADSL line is not working. Calling Telkom daily has no effect either. Best of all is that we are charged for the ADSL line and installation. I have a fault reference number 55cnz130317 and a escalation reference number 969764 but that is as far as it goes. Due to this pathetic service experience I am FORCED to make use of Mobile providers for my internet access. </p>
Hi Yazied,
Thank you for logging this again for us.
A telkom technician was here yesterday afternoon (lucky to catch me here as I was on my way out and he made no appointment before hand). He looked at the line and said there is no problem on our side and that they will have to reissue I DSL port at the exchange. He promised the problem will get resolved.
However, today there is still no ADSL on this line.
Further, please can you also log a dispute to have all our ADSL charges todate, reversed as we have had no access to this service.
Thank you
David
Hi Yazied,
Thank you for logging this again for us.
A telkom technician was here yesterday afternoon (lucky to catch me here as I was on my way out and he made no appointment before hand). He looked at the line and said there is no problem on our side and that they will have to reissue I DSL port at the exchange. He promised the problem will get resolved.
However, today there is still no ADSL on this line.
Further, please can you also log a dispute to have all our ADSL charges todate, reversed as we have had no access to this service.
Thank you
David