AK
Anton K

1 reviews | Active since Jul 2015

23 Aug 2016, 07:02

ADSL Line

<p>I am currently waiting for Telkom to switch my line over to an ADSL line as per request from my ISP. I do not understand how it can take 14 - 28 days for this to happen as the procedure is quite simple to do. It is a huge incovenience to have to sit and wait for Telkom to complete this process.</p> <p> </p> <p>I had to previously wait for over 10 Days for my Telkom Landline to be set up and now I must wait an additional 14 Days minimum for this to be completed? So in total I must wait for at least 30 Days for everything to be set up. That is poor customer service! Can you please assist as soon as possible to my line moved in order for me to use my ADSL</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply23 Aug 2016, 07:55
Official

Hi antonk13,

Thank you for your post.

We were unable to reach you. Kindly note that we have sent you an SMS advising an update.

Regards

Rafeeqah

Telkom Social Media Team