ADSL LINE

I have gave a complaint to Telkom on 17/12/15 that our Internet was not working. It has been since today almost a month later and our adsl line still not working. I'm a local business in Thabazimbi and is depending on my adsl line to do my work. I'm still waiting for Telkom to tell me what is wrong and way haven't they solved the problem yet. I'm loosing business as it is at this moment because of this problem and still I must pay my bill. <br> My Ref complaint no: ADSL *** Ref 133CTK171215 AND 692CTK040116