ADSL Line

I ordered an ADSL line through MWEB, i was told it will take 15 working days, on the 16th Working Day i contacted them since i have had no response. I was then told Telkom is the one at fault as they have been waiting on them and that my Order has then been cancelled. I contacted Telkom to only find out that i am unable to receive ADSL due to the fact that there aren't any PORTS available the only way i will be able to receive ADSL is if SOME ONE PHYSICALLY MOVES OUT THE AREA??? why wasn't that disclosed at the start instead of waiting 3 WEEKS for feedback??? and why paint such a beautiful picture about your packages but do not mention all the trouble one has to go through. My experience with Telkom thus far has been horrible and unacceptable. I then done some research on the FLLA(Fixed Line Look Alike) and there's complaints about that as well. So what now i cant get ADSL? After going through all the hassle to get my Land line which was another issue. I'm either on the phone ON HOLD and being transferred from DEPARTMENT to DEPARTMENT or standing in a line for HOURS WASTING my TIME.