ADSL Line:

Morning Can someone please help?? This is a copy of the message that I received from Telkom after the Technician tried to resolve my Problem:

Telkom SA: Dear Customer, This is a progress update from Telkom SA. Fault 353CTZ060218 for Service ID ********** 351. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom

The Technician logged into his account via my ADSL, He had internet access via his account.

Username: ********** Password: beqaruce

The real issue is that my account can't be accessed from my ADSL Line?? ********** 351

I have tested my account from my office line and it worked 100% ********** 232

I HAVE BOUGHT TWO (2) NEW ROUTER IT WAS MORE THAN R4000.00 THAT I HAVE SPENT ON NEW ROUTERS. A WEEK HAS GONE BY AND MY PROBLEM HASN'T BEEN RESOLVED YET??????

What can be done about this issue since I am about to cancel my ADSL line with Telkom if this can't be resolved TODAY?

Your assistance would be appreciated.

Thank you.