RB
Riaana B
1 reviews | Active since Apr 2017
24 Nov 2017, 11:39
ADSL Line
On 25 October 2017 I placed an order for an ADSL line. I was informed that it will take up to 9 days to receive a sms with a date of installation. After ten days, i phoned to inquire about the line, just to be informed it will take 16 - 21 days to receive the sms and for installation to take place. Needless to say, day 22 and no installation. I had to hear that 5 days ago there was an error but nothing was done with regards to the error, and it will be escalated. \
The reason people order something from you is because they want the service. If you cannot deliver, be upfront about it.
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Telkom's replyOfficial
28 Nov 2017, 13:20Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply28 Nov 2017, 13:20
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,