ADSL line

I tried to activate my ADSL line. The sales assistant in the Menlyn branch said it is done and I can contact my chosen internet provider. So we did just that to find out from the provider the ADSL is not working. Once again I contacted Telkom and the person I spoke to said we cannot get an ADSL line because of our area and some or other pairing problem. So riddle me this how come, when there is a fiber optic cable in Lynnwood road, we cannot get internet when EVERYONE around me has internet, all the businesses, TUKS main campus EVERYONE!!! I tweeted about the poor service and was contacted by Telkom to give my contact details so they could follow up this query, this happened on Friday, it is now Tuesday still no word on what is happening.