1 reviews | Active since Apr 2014
ADSL LINE ***
I have my adsl line with telkom, which is up to date every month and my ISP with afrihost which is up to date every month. 5 days no internet- i call telkom they say its my ISP-my ISP does tests everything is right- I call telkom they say its suspended- then billing says my account is up to date. then they send a email. i call again telkom says my line suspended due to maintenance, i wait. i call call the technical department they say i am a wholesale pool i must contact my ISP- i call them they say the only way to help is if i move my line which i did not request. i call telkom i explain the agent sees i have my adsl line with them which is always paid, then gives me a number to phone to take myself out the pool. i call number does not work. i call telkom they say i need to call my ISP. i contact them again they say i need to contact telkom as they are not managing my line. now i contact you. where in the name of the living Christ do i have the time to call like this. what service is this. i have my adsl line with telkom which is paid so take me out the pool. i only have data with afrihost. sort this out before i start suing for business funds lost because this is my business line
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170924
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170924
Regards
Narriman
Telkom Social Media Team
