ADSL lin

I have been trying for the past month to get my ADSL line activated and migrated to my ISP. I have spent probably 3 hours on my cellphone speaking to every conceivable department and being transferred to the next department after explaining the problem. Often I speak to 5 different people - each telling me I am at the wrong department and have to hold while they transfer me - then I'm back to listening to the same tune. Other times the person just disappears and the line goes dead. I will need to look for an alternative. For a communications company this is shocking PR....