RT
ROB T
1 reviews | Active since Nov 2012
24 Jun 2015, 09:43
ADSL / LANDLINE - FAILURE TO INSTALL
Order No. ***<br> Placed and order for new adsl and landline in May<br> Telkom failed to process order in 2 weeks and cancelled the order for no reason<br> I reapp**** and paid the deposit as per sms from Telkom. I went to their offices to confirm and received an sms for installation on 19/6. I confirmed but received an sms the day before moving the installation to 23/6. I ensured that their were people at my house for both days but Telkom did not pitch up or even call to say why they cannot install. <br> Can somebody help me with the details of a person at Telkom that can assist as their call centre is a disgrace and one gives up after holding for an hour at min.
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Replies (1)Telkom's replyOfficial
24 Jun 2015, 09:49Hello rob tesner,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM120165
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM120165
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Telkom's reply24 Jun 2015, 09:49
Official
Hello rob tesner,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM120165
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM120165
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
