ADSL/landline down for a week now

I have a noisy/crossed line, no ADSL.<br> Call logged 10:30 Thursday 7th Jan.<br> Assigned to technician on the 9th. Have followed up twice only to be told the<br> technician has 10 days to resolve. This is 2016 people. Seriously, two weeks to resolve<br> a telephone line problem ? I pay for a monthly service and Telkom finds it acceptable to <br> have me without it for almost half that time. How in this age is two weeks considered an<br> acceptable time frame to fix a line fault ?