ADSL /Landline Down

I have uncapped ADSL with MWEB, with landline rental from Telkom. On 22 October 2017, my line went down, and has been down since then. I put a fault report through to Telkom on 23rd, and I have phone both Telkom AND MWEB numerous times. I keep getting the same lame excuse, that my fault has been escalated for a technician to be despatched as soon as possible. I get this sms every 2 or 3 days, and when I phone, its the same story, only then I am told that there is a technician in my area.

This this is now the 3rd week with no internet service, yet, I must still pay both Telkom and MWEB for NO SERVICE. So far, no one is attending to my problem, and no one has been sent to sort this out. Telkom told me on 23rd October, that it is 8 - 10 days Max turnaround, MWEB told me the same thing last week so they can put pressure on Telkom. This is just going around in circles and neither Telkom NOR Mweb are doing anything to get my line sorted out. I am fedup